Regal - Contact Center Partner

Integrating Regal’s orchestrated Phone and SMS tools into your existing workflows offers a transformative upgrade to your contact center capabilities. With Regal, businesses can engage customers with personalized, signal-driven outreach across multiple channels, including phone and SMS. Regal’s managed package integrates seamlessly with your improveit 360 workflows, utilizing custom objects and providing the flexibility to map additional fields when necessary through Advanced Services.

How it Works
If your business is exploring Call Center solutions and sees potential opportunities, simply reach out to Regal at [e-mail]. Regal will provide an Intake Form, which once completed, will be reviewed by their team. 

Key Features of Regal Outbound Contact Center

• Signal-Driven Engagement: Use marketing signals and customer behavior to guide outreach efforts.
• Omni-Channel Orchestration: Coordinate customer engagement across channels such as phone, SMS, and email, all from a unified dashboard.
• Inbound Flexibility: Adapt to customer needs by deflecting or accepting inbound communications based on context.

Regal empowers businesses to convert more opportunities by addressing the limitations of legacy Contact Center-as-a-Service (CCaaS) platforms, which often rely on outdated outbound dialers and ignore key customer signals.

Tailored for Revenue Growth
Regal’s integration enables businesses to treat customers as individuals, using untapped data to intelligently trigger personalized outbound conversations. Whether it’s abandoned cart recovery, cross-selling, or churn prevention, Regal's tools provide a scalable way to engage customers at key moments in their journey, enhancing both sales and customer retention efforts.

Pricing & Services

This integration is primarily handled by the Regal team. An advance service might be required by improveit 360, and if so, would be a billable charge. 

To learn more or get started with Regal, reach out to [e-mail] today!